2019 Nashville Analytics Summit

September 9-10, 2019 • Omni Hotel Nashville
The Nashville Analytics Summit was created in 2013 by Nashville Technology Council members. With 488% growth since inception, the Summit continues to expand as one of Nashville's largest, locally grown tech events in the region. It focuses on fundamental issues in organizations today: how to effectively leverage big data and analytics. This two-day Summit alternates between hands-on workshops and speaker presentations, presented by experts from various industries and backgrounds. REGISTRATION CLOSES AUGUST 30! PLEASE REGISTER NOW! Click below to Register and Learn more about Sponsorship Opportunities.
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Keynote Speaker

2019 Speakers

Sponsors

Presented By

Schedule

  • 09 September
  • 10 September

Eric Siegel

Keynote Speaker
Predictive Analytics World
Eric Siegel, Ph.D., founder of the Predictive Analytics World (13k attendees since 2009) and Deep Learning World conference series, and executive editor of The Predictive Analytics Times, makes the how and why of predictive analytics (aka machine learning) understandable and captivating. He is the author of the award-winning Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die, a former Columbia University professor who used to sing to his students, and a renowned speaker and educator who's been commissioned for more than 80 keynote addresses by these industries: ad tech, construction, e-commerce, environmentalism, financial services, government, healthcare, human resources, insurance, law, manufacturing, market research, marketing, news media, pharmaceuticals, restaurants, real estate, and travel.

Eric has appeared on Bloomberg TV and Radio, Business News Network (Canada), Fox News, Israel National Radio, National Geographic Breakthrough, NPR Marketplace, Radio National (Australia), and TheStreet. He and his book have been featured in Big Think, Businessweek, CBS MoneyWatch, Contagious Magazine, The European Business Review, The Financial Times, Forbes, Forrester, Fortune, GQ, Harvard Business Review, The Huffington Post, The New York Review of Books, The New York Times, Newsweek, Quartz, Salon, The San Francisco Chronicle, Scientific American, The Seattle Post-Intelligencer, The Wall Street Journal, The Washington Post, and WSJ MarketWatch.

09 September

Amy Harris

Associate Professor
Middle Tennessee State University
Dr. Amy Harris is an associate professor of information systems and analytics in the Jennings A. Jones College of Business at Middle Tennessee State University. There, she teaches undergraduate and graduate courses in business intelligence and analytics. She is the 2019 NTC "Champion of the Year".

10 September

Amy Kauppila

Senior Analytics Consultant
InfoWorks, Inc.
Amy Kauppila is a senior data scientist at InfoWorks. Before joining InfoWorks, Amy taught engineering courses and researched the statistical factors impacting the reliability of microelectronics as a professor at Vanderbilt. Amy earned her PhD in electrical engineering from Vanderbilt University.

10 September

Angela Courtney

Senior Director
Ankura Consulting Group
Angela Courtney is Senior Director of Strategy with Ankura Consulting Group. She lives in the Nashville area and specializes in strategic planning, revenue growth, change leadership, & operations improvement. A published author, she enjoys giving talks on analytics, strategy, & change leadership.

10 September

Anika Vinze

Epidemiologist
Accenture
I am a Management Consultant in Accenture’s Health & Public Service practice with a unique background in both science and business. Prior to joining Accenture, I spent five years as an infectious disease epidemiologist, with a focus on digital transformation. This work took me to over 10 countries where I managed multi-stakeholder biosurveillance and humanitarian projects spanning the public and private sectors, implemented technology solutions, and interfaced directly with local and senior government officials to ensure long-term project sustainability.

I hold a BA in Biological Sciences from Rice University, an MSPH in Global Epidemiology from Johns Hopkins University, and MBA from Washington University in St. Louis.

10 September

Antone Christianson-Galina

Business Intelligence Consultant
LBMC Data Insights
I work at LBMC Data Insights helping clients unlock the power of their data. I am also co-chair of the Davidson County Democratic Party Data Science committee. I’m a Microsoft-certified data scientist and have a master’s degree from the London School of Economics.

09 September

Artis Taylor

Data Engineer
FedEx
Artis Taylor has worked in IT for over 20 years and he still maintains a fresh perspective for the future of analytics. He has worked for such companies as Walmart, AmSouth, Caesar’s Entertainment, Saks Fifth Avenue, and FedEx. Artis’s career has spanned Computer Operations, Database Admin, and Data Architecture. He is a Certified Business Intelligence Professional, a Teradata Certified Expert, and he is fluent in such tools as Business Objects, Spotfire, PowerBI, and Tableau. He is currently a Data Engineer for FedEx and he teaches BI classes when available. Artis has been married to his wife Kendra for almost 23 years, and they have 2 sons, Micah (19) and Austin (15).

09 September

Brent Nair

Chief Operating Officer
Cook Systems
Prior to joining Cook Systems in 2017, Brent served as the CIO for the City of Memphis. Prior to that he served as CIO for a national financial services firm and held various roles with various industries including logistics, banking, manufacturing, and higher education.

09 September

Brian Mink

Attorney, Contract Automation and Analytics | Chairman, Advisory Board, Data Science Connect
Troutman Sanders LLP
- Founder and chief architect of a program at Troutman Sanders law firm that optimizes contract risk and performance and improves efficiency by automating contract drafting and leveraging data science and legal analytics. - Chairman of Advisory Board of Data Science Connect

09 September

Brian Moyer

President & CEO
Greater Nashville Technology Council
Prior joining the Greater Nashville Technology Council, Brian served as Executive VP and CIO for GAFFEY Healthcare and HealthTechS3.

Brian is a self-taught software developer and has founded and grown multiple technology companies over the past 25 years, won numerous awards for leading the fastest growing company in Middle Tennessee, and is named on several patents.

He is active in the Middle Tennessee community. He served as President of the HIMSS Tennessee Chapter and received national recognition from HIMSS as chapter leader of the year. He sits on several boards including Alignment Nashville, the Lipscomb College of Computing and Technology Advancement Council, the Nashville Entrepreneur Center, Women in Technology of Tennessee, the Tennessee Girls Collaborative, TechBridge Tennessee, Geek Cause, the HIMSS Tennessee Chapter, the Nashville Chamber International Business Council and TECNA (Technology Associations of North America).

Brian studied Economics and Engineering Management at the Missouri University of Science and Technology. He is a Certified Professional in Healthcare Information & Management Systems and is a HIMSS Fellow.

09 September

Caleb Dixon

Digital Studio Operations Lead
Ascension Healthcare
Forward-thinking healthcare industry executive with 20 years experience in several areas of the healthcare vertical. Adept at execution, innovation, finding solutions, and team building. Tenacious in building new business, execution, securing customer loyalty, and forging strong relationships with stakeholders and business partners.

10 September

Catherine Bass

Director of Informatics
Onlife Health
Dr. Bass serves as the Director of Informatics at Onlife Health. Her areas of responsibility include data science, advanced analytics, reporting and research. She holds a Ph.D. in Health and Human Performance with an emphasis in Health Promotion and has 20 years of experience in the health and wellness industry, including a national award from the Center for Disease Control and Prevention for innovations in healthy behavior data collection. Her areas of expertise include measurement, incentive design, program planning and health behavior theory. Dr. Bass has authored articles for peer-reviewed and trade journals, speaks at industry conferences, holds adjunct faculty positions at several universities and is active in the data and technology industry in Nashville.

10 September

Chad Pankake

Owner
Affinity Search Partners

10 September

Charles Apigian

Director - Data Science Institute
Apigian
Dr. Apigian is a Professor and Director of the Data Science Institute teaching big data concepts with machine learning and predictive analytics. The Data Science Institute works to partner business and academics to solve real problems and create a data driven approach to analytical thinking.

10 September

Charles Hack

Data Scientist
Accenture
I advise State governments around the country on combatting Infant Mortality, health disparities and inequities, and epidemics, with data science and big data.

10 September

Cheryl Mason

Director of Content and Informatics
Wolters Kluwer Health Language
Cheryl has over 30 years of medical industry experience, 15 of those in health informatics. She specializes in in data governance and semantic interoperability. Currently, she and her team work with clients to advance data quality across the spectrum of healthcare.

10 September

Chris Germiller

Crime Data Analyst
Murfreesboro Police Department
Chris Germiller is a Crime Data Analyst for the Murfreesboro Police Department since October 2017. He has a Bachelor of Arts degree from George Washington University specializing in Criminal Justice/Police Science and Statistics.

10 September

Christopher Morgan

Manager, Data Science
The General
Chris strives to be at the intersection of data and strategy, connecting business owners to actionable solutions by telling a better story. At The General® he focuses on marketing and customer behavioral analytics.

09 September

Cristina Ingram

Director of Enterprise Analytics
Vanderbilt University Medical Center
Cristina Ingram is the Director of Enterprise Analytics at Vanderbilt University Medical Center. She joined the team in 2014. Her group supports leaders across the Medical Center with analytics solutions to meet their operational, strategic, and population health needs.

09 September

Dan George

Co-Founder, Principle Consultant
DG Analytics
A workforce analytics & strategic planning professional, focused on supplying clients with in-depth analysis, insights, and the latest trends. My unique skill set uses components of data science, process transformation, and storytelling to execute strategies through people & their networks.

09 September

Dave Castro

Co-founder
DataYou
Dave is co-founder of multiple technology companies. Prior to DataYou he has been cofounder and operator in a healthcare software company and data analytics consulting company, both exceeding revenues of $1MM and still growing. Dave enjoys art, golf, playing music, and time with his kids

09 September

David Gardner

AWS Solution Architect
AWS

10 September

Dawn Pernestti

Online Marketing Manager, Patient Advocate
Reading for Education
Diagnosed in 1993 with Type I diabetes, and subsequently two other rare chronic conditions, I knew that I would need to be proactive in the management of my health. Similar to marketing projects, sometimes successful healthcare is relies on data from other patients along with testing new treatments to remain on the forefront of excellent care.

09 September

Ed Marx

Director of Enterprise Analytics at Vanderbilt University Medical Center
Vanderbilt University Medical Center
Head of Analytics at VUMC with previous positions at McKinsey and Procter and Gamble

10 September

Erica Zuhr

Data Science Engineer
Onlife Health
Dr. Zuhr has more than 10 years of experience in analytics and applied math. Her responsibilities include providing guidance on data science strategy and developing machine learning models. Prior to joining Onlife, Zuhr was a Lead Scientist at Booz Allen and a professor at High Point University.

10 September

Eric Hendrickson

Chief Technology Officer
Provisions Group
Having worked in IT for over 20 years and been a professional software developer since the age of 14, Eric has wide and diverse exposure to many technologies, IT processes, and technology-based solutions. With a passion for data, Eric has built data warehouses, dashboards, and reports.

09 September

Eric Stephens

Chief Analytics Officer
Nashville General Hospital
Chief Analytics Officer at Nashville General Hospital • Certified Analytics Professional (CAP®)

10 September

Eric Thrailkill

VP & CIO
Amsurg

10 September

Heidi Adams

Chief Patient Advocate
Rx4good
Heidi Schultz Adams

Heidi Schultz Adams has been a passionate patient advocate since surviving Ewing’s sarcoma in her mid-20s. Her career in advocacy began in 2000, when she founded Planet Cancer, a pioneering non-profit community of support and advocacy for adolescents and young adults (AYAs) with cancer, which included the first online patient community for young people with cancer.
Her groundbreaking work continued as a founding volunteer leader of the Young Adult Alliance (a program of the LIVESTRONG Foundation), a coalition of nearly 200 advocacy organizations and health care institutions working to improve the care and treatment of AYAs. Heidi joined the LIVESTRONG Foundation in 2009, rising to Vice President of Strategic Partnerships before returning to her passion of serving young adults in 2013 as the first President & CEO of Critical Mass, the independent nonprofit that evolved from the Young Adult Alliance.
In 2016, after overseeing the organization’s strategic shift to a mission of legislative advocacy, Heidi transitioned onto the Board of Critical Mass and began working in the private sector for Rx4good, a boutique consultancy that works with healthcare companies, government, nonprofit, and academia to help them thoughtfully integrate the patient perspective into their work, culture, processes and products.

Heidi has been named a Swiffer Amazing Woman of the Year and one of WebMD’s four national Health Heroes. She received the prestigious national Lane Adams Award from the American Cancer Society for her service to the cancer community, and the Archie Bleyer Trailblazer Award from Critical Mass for her transformative work in the field of AYA oncology.
Heidi is also the co-author of two books in the cancer space: Here and Now: Inspiring Stories of Cancer Survivors and Planet Cancer: (The Frequently Bizarre but Always Informative Experiences and Thoughts of Your Fellow Natives).



Holly Rachel

co-founder and COO
Rachel + Winfree Data Analytics Consulting
Holly Rachel is the co-founder and COO of Rachel + Winfree Data Analytics Consulting. She has experience in Data Analysis, Data Translation, data strategy, and business strategy. Holly is passionate about giving small business owners the tools they need to succeed in the data-driven economy.

J. Tod Fetherling

CEO
Perception Health
J. Tod Fetherling serves as the CEO of Perception Health. Fetherling’s career has been a series of “Firsts” in various industry segments. He built one of the first public health portals at HCA, created the first home health use rates, directed the first live surgery and first live birth on the

09 September

Jason King

Senior Data Scientist
XSOLIS
I am a Physicist-turned-Data-Scientist, with extensive experience in research, project management, and model design/creation. I have professional hands-on experience with big healthcare data (the messiest kind of data!), and I have worked on a variety of data science projects in my spare time.

09 September

Jason Shull

Solution Architect
Snowflake
Jason Shull joined Snowflake as a Solution Architect in October of 2018. He spent the last 5 years serving as a National Enterprise Cloud Architect for Oracle supporting the Southeast. He had previously worked as a Database Administrator and Application Developer for over 15 years in the insurance and publishing industries.

10 September

Jay Roy

Data Geek
Strategic Compliance Group, Inc.
CPA turned Data Geek Jay Roy, data professional with expertise in customer and healthcare analytics. His career spans over corporate, consulting and entrepreneurial ventures. His experiences range from leading IT, Product and Financial teams and departments. He enjoys family time & his 7 dogs.

09 September

Joe Sutherland

Head of Data Science
Search Discovery
Joe is an expert in leading groundbreaking data science initiatives. A career in technical and operational roles at venues including The White House, VC-backed fintech, Columbia, and Princeton help him speak to both the technical and domain aspects of analytics.

10 September

John Liu

CEO
Intelluron Corporation
John Liu is passionate about building machine learning solutions to solve business problems. He is founder and CEO of Intelluron Corporation, an emerging AI-based analytics company. Most recently, John was VP of Data Science, Applied Machine Learning at Digital Reasoning Systems. Previously, he was CIO of Spartus Capital, a quantitative investment firm in New York. Prior to that, John held senior executive roles at Citigroup, Vanderbilt University, BNP Paribas, and Lehman Brothers. He has authored numerous papers and book chapters on topics including natural language processing, representation learning, systemic risk, asset allocation, and EM theory. He is co-author of the recently published book Deep Learning for NLP and Speech Recognition. In 2016, John was named Nashville's Data Scientist of the Year. He earned his B.S., M.S., and Ph.D. from the University of Pennsylvania and is a CFA Charterholder.

10 September

Jordon Shaw

Director of Information Technology
City of Franklin, Tennessee
Dr. Jordon Shaw has his Doctor of Business Administration degree in Computer Information Systems from Argosy University, a Master of Information Systems in Computer Information System from the University of Phoenix, and a Bachelor of Science in Organizational Management from Bethel University. He has served in the Tennessee Army National Guard where he was awarded numerous leadership awards.

Jordon came to work for the City in 2015 as the Assistant Director of Information Technology; he previously worked for the City from 2009-2013 as Database/Information Systems Division Manager. Prior to his work with the City, Jordon has worked in various IT positions (including IT Director) in the corporate world.

09 September

Joseph Porter

Principal Research Engineer
Digital Reasoning
Dr. Joseph Porter is a Principal Researcher at Digital Reasoning, and currently leads the text research group. At Digital Reasoning he has worked on models as diverse as unsupervised and semi-supervised topic modeling, scalable entity resolution, multi-lingual text analytics, and syntactic parsing.

09 September

Juliet Daniels

Pediatrician
Juliet Daniel is a Physician and Clinical Informatics Consultant. She supports patients, healthcare teams, and organizations as they adopt health information technology, shift toward population health and chronic disease prevention, and use data to improve healthcare decision making and quality of life.

09 September

Justin Collier

Industry Practice Manager for Healthcare
World Wide Technology
Justin Collier is a dual-boarded informatics physician who serves as the Industry Practice Manager for Healthcare at WWT. He focuses on enabling and accelerating healthcare improvement initiatives. Dr. Collier previously served as CMIO for HCA's TriStar Division from 2011 to 2018.

10 September

Kathi Enderes

Vice President, Talent and Workforce Research Leader
Bersin, Deloitte Consulting LLP
Talent and workforce research leader, enabling organizations to transform work and the workforce experience, 20+ years global consulting experience with IBM, PwC and EY and as a leader in large organizations. Doctoral degree in mathematics from the University of Vienna, Austria.

Ken Raetz

Shareholder and Practice Leader, Data Insights
LBMC

10 September

Ken Seier

Chief Architect for Data + AI
Insight Enterprises
Ken Seier is the Chief Architect for Data + AI at Insight. Ken aligns innovations in data, analytics, and artificial intelligence with measurable outcomes to improve lives and deliver real business value. With 20 years' experience driving analytics disruption on-prem and in the cloud, Ken brings entrepreneurial passion and ingenuity to everything he does.

09 September

Kitty Kolding

CEO
Chrysalis Partners
Ms. Kolding is a successful start-up CEO, having led multiple new, early stage and mid stage start-ups across categories including marketing tech, marketing services and data. She has founded and led three of her own companies, and has been brought into several start-ups by Founders and VC investors as a professional CEO, to drive more disciplined and productive business operations, for firms including House Party, Cravebox, Elicit and Infocore.

10 September

Lena Winfree

Co-Founder & CEO
Rachel + Winfree Data Analytics Consulting
Lena Winfree is the co-founder/ CEO of Rachel + Winfree Data Analytics Consulting firm. She is a Data Scientist with experience in Data wrangling, curation, analysis, mining, etc. Recent projects include the implementation of an Infrastructure build for the newly launched MMC Data Science Institute.

10 September

Lindsey Morris

Director of Data Science and Analytics
axialHealthcare
Lindsey Morris is the Director of Data Science and Analytics at axialHealthcare and holds a B.S and Ph.D., both in Chemical Engineering, from the University of Tennessee, Knoxville and Vanderbilt University, respectively.

10 September

Marc Overhage

Vice President, Population Health Intelligence Strategy
Cerner Corporation
As the Vice President, for Population Health Intelligence Strategy, Dr. Marc Overhage focuses on developing, deploying and evaluating clinical information systems with emphasis on clinical decision support and regional health information exchange.
Marc makes an impact on the future of Cerner by conducting research focused on the use of informational interventions to modify provider behavior, including computerized provider order entry, clinical decision support systems and other forms of feedback.
Leadership experience He joined Cerner in 2015 as a Chief Medical Informatics Officer, (previously Siemens Health Services). Marc has over 25 years developing and implementing clinical and scientific systems and evaluating their value.

09 September

Matthew Dean

Director, Consulting Services
CGI
Matt Dean is a Director in CGI’s Nashville office with a Bachelor’s Degree in Computer Science from the University of Alabama. In his role, Matt leads the development and delivery of enterprise software and business intelligence technology strategies, roadmaps, and project plans.

09 September

Matthew Walker

Founder & Chief Strategist
Acatium Technology
Matt has spent the past fifteen years delivering technology services to users around the world. This experience led him to found Acatium to help organizations deliver high value, transformative, and impactful technology programs.

09 September

Michael Holloway

Instructor
Nashville Software School
Michael Holloway is a mathematician turned data enthusiast who attended graduate school at the University of Tennessee. He served as an Assistant Professor of Mathematics at Saint Augustine's University and currently is an instructor at Nashville Software School.

09 September

Michael Walters Young

Budget & Strategic Innovation Manager
City of Franklin, Tennessee
Michael is a passionate civil servant & senior professional manager with over two decades experience in shaping, leading and sustaining communities of all complexities and sizes. Currently he serves as the Budget & Strategic Innovation Manager of Franklin, leading innovation and data efforts there.

09 September

Mike King

Enterprise Technologist, Big Data
DellEMC
Mike currently does solution architecture and evangelism for Big Data with DellEMC incl hadoop, splunk, Nosql, ML, DL, analytics and dbs. Mike has worked for Xerox, IBM, FedEx, Autozone and some boutique consulting companies. Mike has exp in DM, EA, DQ, DA, DBA, DG, Linux, tools and more.

10 September

Mikil Taylor

Director, Analytics
Healthcare Bluebook
Mikil Taylor is Director of Analytics at Healthcare Bluebook, taking healthcare claims data from CSV to API, and all the messy steps in between. When not wrangling data, he can be found wrestling goats, chopping wood, and cursing at difficult house projects.

09 September

Mitch Naylor

Data Scientist
Asurion
Mitch Naylor is a Quantitative Analyst at Asurion, where he solves various problems with advanced analytics. Prior to Asurion, Mitch spent 2 years with GEICO in Washington, DC. He holds a BS in Business Analytics from the University of Tennessee and is pursuing an MS in Analytics from Georgia Tech.

09 September

Nate Brown

Director of Customer Experience
UL
Nate is the Co-founder of CX Accelerator. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big Customer Experience problems.

10 September

Rajiv Shah

Customer Facing Data Scientist
DataRobot
Rajiv was educated as an electrical engineer, went to law school, and has worked as a professor as well a data scientist at State Farm, Caterpillar & DataRobot. Today, he advises on the effective use of data science in supply chain, machines, actuarial ratings, telematics, geospatial,& security.

09 September

Sean Brown

VP Global Lead Data and Analytics
RGP
Accomplished leader with over 25 years of industry experience and over 20 years of specialization in Data and Analytics. Sean has built and lead analytics strategies in companies ranging in size from $50M to $30B across manufacturing, hi-tech, telecommunications, insurance and more.

10 September

Sean Cofoid

Principle Instructor
DataYou
IT/Analytics Leader who measurably improves businesses by collaboratively creating solutions that weave together people, process, and technology. Known for developing high-energy teams with a strong sense of camaraderie.

09 September

Shannan Swafford

Past President
THIMA
A life-long learner with extensive healthcare experience, Shannan Swafford brings leadership, health information management, consulting, health policy, medical coding, and EMR systems together in collaborative, innovative ways that leverage people, processes, & systems to improve efficiencies.

10 September

Sherri Zink

SVP, Chief Data Officer
Blue Cross Blue Shield of Tennessee

09 September

Shruti Sharma

Team Lead Data Science Team
Ingram Content Group
Shruti Sharma has been with Ingram for 4 years, starting in her tech career with the BI team and is now a lead of the Data Science Team. She is a two time graduate from the NSS (Web Dev and Data Science) with a PhD in Cellular Biochemistry from Max Plank Institute for Biochemistry, Munich, Germany.

09 September

Spencer Swindell

Lead Architect
LBMC Data Insights
Spencer, a Nashville native, first learned to program on a TI-83+ calculator, and later graduated from Tennessee Tech University with a degree in Computer Science. Since graduating he has worked in Nashville helping companies build and develop their Data Platforms.

10 September

Susan Cooper

Chief Integration Officer and Senior Vice President
Regional One Medical
Susan R. Cooper currently serves as the Chief Integration Officer and Senior Vice President at Regional One Health. She has responsibility for the Center for Population Health and Clinical Innovation.



Before joining Regional One Health, Ms. Cooper made Tennessee history when she became the first registered nurse appointed Commissioner of Health for the State of Tennessee. During her state service, Ms. Cooper was responsible for the establishment of innovative policies, programs, and partnerships designed to protect, promote, and improve the health of Tennesseans.



A former Assistant Dean and Assistant Professor at Vanderbilt University School of Nursing (VUSN), she was responsible for creation and leadership of the Center for Advanced Practice Nursing and Allied Health. Ms. Cooper has served on numerous national committees. She has extensive experience in prevention, health policy, population health, preparedness, public health and working with vulnerable populations. Ms. Cooper is a frequently requested national speaker and has provided expert testimony to the U.S. Senate Committee of Health, Education, Labor, and Pensions, the Senate Committee on Environment and Public Works, and committees of the National Academies of Science.



Ms. Cooper received her degrees from VUSN. She is a Fellow in the American Academy of Nursing and has received numerous commendations and awards including the Presidential Meritorious Service Award from Association of State and Territorial Health Official, the John S. Derryberry Award for Distinguished Service, William V. Corr Award and the Presidential Award of Distinction from the Vanderbilt University School of Nursing Alumni Association.

09 September

Tanya Kolosova

VP R&D
YieldWise Inc
Tanya Kolosova areas of expertise include machine-learning methods, statistically designed experiments, statistical modeling and software development technologies. Tanya co-author of 2 books published by SAS Institute in 1995 and 1998

09 September

Tara Aaron

Attorney
Aaron | Sanders PLLC
Tara Aaron's law practice focuses on data protection and privacy compliance as well as trademark and copyright. She is certified in U.S. and European privacy law. Tara has been recognized by SuperLawyers® and Best Lawyer® multiple times and is a frequent speaker and author on IP and privacy issues.

10 September

Tim Brooks

Managing Director, Business and Analytics Advisors
World Wide Technology
Artificial Intelligence (AI) strategist and industry speaker for AI and data-driven solutions in retail, financial services, Insurance, and travel/hospitality.

Experience ranging from small start-ups to managing turnarounds, new business unit launches, and business transformation in large companies. Passionate about disruptive technologies and analytics since he helped prototype Ritz-Carlton’s first revenue management software in 1987.

10 September

Victor Brown

Founder and CEO
Xcellent Life

10 September

Zach Gemignani

CEO
Juice Analytics
Zach Gemignani is co-founder of Juice Analytics, creators of a new kind of tool for visualizing data. He has helped build the company’s reputation for designing engaging information experiences and delivering unique data visualization solutions. As CEO, he is responsible for the strategic direction, business development, and thought leadership. He is the author of "Data Fluency: Empowering Your Organization with Effective Data Communication" published by Wiley.

Prior to Juice, Zach led reporting and analytics efforts at AOL and was a consultant with Diamond Technology Partners and Booz Allen. He graduated from Haverford College with a Bachelor of Arts in Economics and received his MBA from The Darden School at the University of Virginia.

09 September

Zack Burch

Data Scientist
Asurion
Zack Burch is a Data Scientist at Asurion with an MS in Computer Science from the University of Illinois. Zack leverages natural language processing and deep learning to identify and act on opportunities for automation and self service.

09 September

AWS

Presenting

Asurion

Happy Hour

Information Builders

Social Media Sponsor

CGI

T-Shirt Sponsor

American Family Insurance

Platinum

Bridgestone Americas

Platinum

CCG Analytics

Platinum

C Spire Business

Platinum

DataRobot

Platinum

HCA Healthcare

Platinum

Keller Schroeder

Platinum

Snowflake

Platinum

The General Insurance

Platinum

Alteryx

Supporting Sponsor

Fivetran

Supporting Sponsor

Insight Enterprises

Supporting Sponsor

Juice Analytics

Supporting Sponsor

PwC

Supporting Sponsor

Quantum Metric

Supporting Sponsor

WhereScape

Supporting Sponsor

InfoWorks, Inc.

Supporting Sponsor

Pyramid Analytics

Supporting Sponsor

JourneyTEAM

Supporting Sponsor

Fortinet

Supporting Sponsor

Silex Data Solutions

Supporting Sponsor

Health Catalyst

Supporting Sponsor

Visier Solutions Inc.

Silver Sponsor

LBMC

Silver Sponsor

Tekc

Silver Sponsor

Nashville Software School

Education Sponsor

MTSU Information Systems & Analytics

Education Sponsor

Vanderbilt University Data Science Institute

Education Sponsor

ENA

Website/App Logo Sponsor

Ursa Health

Website/App Logo Sponsor

Wolters Kluwer

Website/App Logo Sponsor

TechnologyAdvice

Media Partner

Greater Nashville Technology Council

By connecting, uniting, developing, and promoting our community, NTC propels the Nashville area forward to become a national leader in technology-based innovation and development.

Tennessee HIMSS

The Tennessee Chapter of HIMSS is dedicated to educational programs and advancement of health information technology professionals. TN HIMSS is one of the leading chapters in the nation with nearly 2,000 members. The chapter and its members are focused on professional growth, workforce development and advocacy related to HIT in the state of Tennessee.

Registration / Coffee

07:00 AM 07:45 AM

Day 1 Opening Remarks

07:45 AM 08:00 AM Broadway E - K

Speakers

Keynote - Predictive Analytics: Delivering on the Promise of Data Science

08:00 AM 08:45 AM Broadway E - K

The excitement over data science has grown dramatically. But what is the value, the function, the purpose? The most actionable win to be gained from data is prediction. This is achieved by analytically learning from data how to render predictions for each individual. Such predictions drive more effectively the millions of operational decisions that organizations make every day. In this keynote, Predictive Analytics World founder and "Predictive Analytics" author Eric Siegel reveals how predictive analytics works, and the ways in which it delivers value to organizations across industry sectors.

Speakers

Break

08:45 AM 09:00 AM

Deep Learning for Language Classification

09:00 AM 10:30 AM Cumberland 1 & 2

Deep learning has revolutionized the application of machine learning to human-relevant tasks. We will present a tutorial on using basic deep learning techniques to create text classifiers. We’ll discuss the how and why of deep learning for language, walk through fundamental considerations that affect classifier quality, and discuss the latest approaches. We’ll also provide instructions and data for those that want to follow along to build their own classifiers.

Speakers

Leveraging your customer data and look like a “Rock Star”

09:00 AM 10:30 AM Cumberland 3 & 4

Every business has customers but are some more valuable than others? How do you discern the valuable ones from the others? Better yet, how can you improve your value proposition while improving your bottom line? Presentation will focus on key marketing and customer concepts, review analytics tools and highlight three analytic examples. R programming language used to demonstrate customer analytic use cases The presentation is geared towards marketers, executives and IT professionals

Speakers

Exploring the Availability of Affordable Housing in Davidson County Using Python

09:00 AM 10:30 AM Cumberland 5 & 6

In the last decade, Nashville has experienced tremendous population growth. This growth has also led to rising home prices and a shortage of affordable housing; nearly one in four homeowners in Nashville is considered "cost-burdened". This workshop will use open datasets to better understand the housing crunch in Davidson County, creating visualizations in Python to explore which parts of town are the hardest-hit currently and to forecast what the housing picture could look like in the future.

Speakers

TN HIMSS

One Health: What Matters Most

09:00 AM 10:00 AM Broadway A & B

Regional One Health established a new program to address the needs of a subpopulation of patients who repeatedly cycle through multiple systems of care but who do not gain lasting benefits from the interactions. The One Health program is open to uninsured, medically and socially complex patients who have had ten or more emergency department visits and/or four or more hospitalizations. The program is designed to form authentic healing relationships, and to meet the self-identified needs of the patient, most frequently starting with the social determinants of health. Within 15 months, the program has served 224 enrollees. For these patients, the organization has realized 75.4% reduction in inpatient admissions, 68.8% reduction in emergency department visits, and a 72.8% reduction in total cost of care totaling $7.5 million.

Speakers

A Hands-on Guide to Data Storytelling

09:00 AM 10:00 AM Broadway D

This is your chance to re-imagine your dashboard, report, or data analysis as an audience-friendly and compelling data story. We will share principles and a framework for designing data stories. The presentation will answering important questions such as what is a data story, when to use data stories, how to structure your story, and tips and tricks for building your story content. Attendees will be asked to bring their own analytical scenario and we'll work together to transform it with a narrative flow that leads to action.

Speakers

Break

10:30 AM 10:45 AM

The AI Lawyer: Leveraging Data to Develop Automated Expert Systems

10:45 AM 11:45 AM Cumberland 3 & 4

This talk will explore the unique challenges of building AI systems that emulate the judgment of human experts, such as lawyers and doctors. How can data scientists work with subject matter experts to develop a data architecture? What are the barriers to effective data collection and governance of sensitive client or patient data? What are the practical, ethical, and legal implications of a machine engaging in the "practice" of fields like medicine and law that require professional licenses?

Speakers

How to make IT Ops data the key to transformation strategy

10:45 AM 11:45 AM Broadway C

Enterprise technology operations generates huge amounts of data. System logs, ticketing systems, and application data all provide useful insights into the needs and behaviors of your technology ecosystem. This session will summarize potential data sources, discuss three strategies for creating a program to exploit your data, and provide a few examples that make easy starting points for your own efforts.

Speakers

How to Predict Personality Types from Digital Footprints

10:45 AM 11:45 AM Broadway D

In this presentation, I will show you how to predict someone's likely personality type from their actions online. I will briefly examine the history of psychometrics and how different companies and entities are using psychometrics today. I will then walk through how to make a basic psychometric model on Python using LDA and NLP. I will also examine the ethical issues behind psychometrics and the current state of regulations, including GDPR.

Speakers

TN HIMSS

VUMC Case Study: Analytics as the Art of Combining Soft Skills and Technology

10:45 AM 11:45 AM Broadway A & B

The talk will offer an overview of the analytic project lifecycle and highlight the importance of skills like: project framing, partner engagement, critical thinking, communication, and planning - all tools that enable the VUMC Enterprise Analytics team to design the right solution for the right question. The presentation will then describe how these tools were used to complete a specific VUMC project, offering a good example of how soft skills can complement technical skills to build a solution

Speakers

Beyond the Org Chart - Org Network Analysis

10:45 AM 11:45 AM Cumberland 1 & 2

People analytics focuses on optimizing the workforce using data and statistics. Many HR teams already gather data on engagement, turnover, and talent management in an effort to increase company performance. However, this approach lacks a critical element of understanding how teams and informal networks interact to accomplish work. ONA is a technology that can advance enterprise effectiveness by uncovering the unseen, often hidden networks and relationships.

Speakers

Lunch

11:45 AM 01:15 PM Broadway E - K

Building a Data Analyst

01:15 PM 02:15 PM Cumberland 3 & 4

Businesses building analytics capabilities are hiring analysts or looking to move current employees into a Data Analyst role. This talk will discuss the essential raw materials an individual in the role should have, and key learnings of building a mentorship program to provide essential skills portable to the majority of analyst roles. We will also discuss ways to engineer the program to preload as much real world experience as possible upon which your new Data Analysts can draw from.

Speakers

TN HIMSS

Disease Predictions and Optimized Care Pathways

01:15 PM 02:00 PM Broadway A & B

The need for early detection of Lung Cancer is very high. Catching lung cancer at Stage 1 or 2 allows the patient an opportunity to live. Throughout our community, state, and nation, the number of patients who can be saved through early detection is quite high. This presentation will demonstrate the analytic progression of predicting disease states and then translating these findings into optimized Care Pathways based on our proprietary physician scoring algorithm: VOCAL (Volume, Outcomes, C

Speakers

The part you left out of your plan: Data Migration

01:15 PM 02:15 PM Broadway D

Data migration is one of the most critical, yet most commonly overlooked aspects of every major software project. Whether you are building or buying a new system, have you thought about how you will migrate and validate legacy data? How will your business users report on historical data and how much data cleanup is needed? In this session, we will discuss our lessons learned and the best approach to estimate and execute this critical component of your next project.

Speakers

Using Interpretability Tools To Improve Your Model

01:15 PM 02:15 PM Broadway C

This session will show how a variety of interpretability tools can not only provide more confidence in a model but also be used to improve model performance. This workshop will cover tools like feature importance, partial dependence, and explanation approaches, such as LIME. Along the way, we will consider issues like spurious correlation, multicollinearity, and other issues that may affect model interpretation and performance.

Speakers

Break

02:15 PM 02:30 PM

Groundswell: Building a public data analytics program

02:30 PM 03:30 PM Cumberland 3 & 4

During this session, you will learn how the City of Memphis built its Data Analytics and Metrics program. We will discuss what necessitated the program's creation, who was involved in the development and how it's structured. These same tools, tips, and techniques can be applied to the private sector at both small and large organizations.

Speakers

PowerBI and SSAS Tabular: Microsoft's Metadata Layer

02:30 PM 03:30 PM Broadway D

An overlooked topic of many coworkers, clients, and customers who are considering using Microsoft's PowerBI for dashboards and reports is the importance of metadata - the descriptive and authoritative data "rules" used to standardize the development of and presentation of data. This overlook is matched with the common misunderstanding of the importance of SQL Server Analysis Services Tabular to PowerBI. This talk will clarify each of these as well as their important relationship to each other.

Speakers

Metrics Matter - How Metrics can Mislead

02:30 PM 03:30 PM Cumberland 1 & 2

All too often, single metrics are used to create a model or to drive a narrative around one. For example, simply reporting accuracy as a single metric may mask issues with sensitivity or specificity, inflating apparent performance. Even without malicious intent, single metrics make it extremely difficult to holistically compare similar models or products. In this talk, we will experiment with some common metrics to show how they can be misleading in regularly encountered circumstances.

Speakers

TN HIMSS

Scaling Your Data Operations: Expectations vs Reality

02:30 PM 03:30 PM Broadway A & B

Data Science and Analytics are usually treated as magic pixie dust, as if you could sprinkle a little on your organization and watch wonderful things immediately happen. As everyone who has tried this knows, the reality is more complicated. From integration to enrichment, to descriptive and prescriptive insights, join us to learn how you can scale your data operations in the human world.

Speakers

Moving Beyond the Foundation: Data in Local Government

02:30 PM 03:30 PM Broadway C

Last year, Jordon and I described how we got data analytics off the ground in Nashville's most prosperous and professional suburb. Come see how we have advanced in the last 12 months - from refining the metadata to leveraging statewide benchmarking to conducting city-wide surveys to preparing to assist in the 2020 decennial census - learn how Franklin continues to make data matter and grow and sustain a great community!

Speakers

Break

03:30 PM 03:45 PM

Building a Data Science team

03:45 PM 04:45 PM Cumberland 3 & 4

Data Science is the new “Big Data” – everyone is talking about it, everyone thinks everyone else is doing it, but few are realizing its full potential. A nebulous term more often defined as a noun rather than a verb, data science consists of transforming your business into not merely a data-driven company but model-driven. We will focus on how to achieve success and offer practical advice on advancing data science in the workplace where there are often competing interests and a lack of resources

Speakers

TN HIMSS

Transforming Data into Real Dollars with AI

03:45 PM 04:45 PM Broadway A & B

Every enterprise organization shares the challenge of better managing costs while improving customer care. Steward Health Care, one of the largest health systems in the nation, wanted to improve patient care by reducing length of stay and optimizing staffing. This session will reveal how Steward Health Care leveraged Azure and AI to predict patient census by diagnosis with 99% accuracy, reduce length of stay by an average of 1.5 days, save more than $12 million within six months, and more!

Speakers

Forging a path to Advanced Analytics

03:45 PM 04:45 PM Cumberland 1 & 2

Ingram like other organizations that predate the data revolution are making strides into the advanced analytics space reinventing itself to meet the needs of business that is changing the landscape of the publishing industry itself. We will share the journey and the lessons learned along the way towards a more comprehensive data solutions; sharing a vision where Data Engineering, Business Intelligence and Data Science teams together create strategic and tactical value for the business.

Speakers

The Importance Of Checking The Assumptions Underlying Statistical Analysis

03:45 PM 04:45 PM Broadway C

Most statistical techniques require that one or more assumptions be met, or, in the case that it has been proven that a technique is robust against a violation of an assumption, that the assumption is not violated too extremely. Given that the validity of any conclusion drawn from a statistical inference depends on the validity of the assumptions made, it is clearly important that those assumptions should be validated.

Speakers

Creating a Self-Service NLP Application for Decoding the Voice of the Customer

03:45 PM 04:45 PM Broadway D

What if you could quickly and easily use advanced NLP to get actionable insights into the voice of your customers? This is our journey of developing an enterprise NLP application – without a large team or software/web development expertise – in months instead of years. We used the R programming language and Shiny Web Framework to quantify the free text of a broad and varied customer base and put the power of advanced text analytics in the hands of our non-technical stakeholders.

Speakers

TN HIMSS

Patient, Physician, Payer, Hospital, Employer - Who owns the data and why?

03:45 PM 04:45 PM Cumberland 5 & 6

Speakers

Break

04:45 PM 05:00 PM

Happy Hour - presented by Asurion

05:00 PM 06:30 PM

Coffee / Breakfast

07:00 AM 07:45 AM

Day 2 Opening Remarks

07:45 AM 08:00 AM Broadway E - K

Analytics @ Scale with Speed & Security on AWS

08:00 AM 08:45 AM Broadway E - K

The Vs of data (Volume, Velocity & Variety) continue to increase & expand, driving the need for analytic solutions to continue to evolve and scale. Add in, increasing data security and integrating machine learning and artificial intelligence into your business processes while striving to improve customer interactions, operational efficiencies, drive new products and revenue stream and this quickly becomes a challenging task.

At AWS, we start with our customers and work backwards and love to innovate on their behalf and in this session we’ll provide approaches companies from startups to enterprises are leveraging on AWS to address these challenges for analytics at scale with speed and security driving their businesses forward.

Speakers

Break

08:45 AM 09:00 AM

Chasing Unicorns: Report Release and Panel Discussion on Finding and Keeping Analytics Talent in Middle Tennessee

09:00 AM 10:30 AM Cumberland 1 & 2

The "Middle Tennessee Tech" research program started in 2018 to provide our community with data on the current state of the local technology workforce. As part of that, the "Analytics Middle Tennessee" report is being released during this year's Analytics Summit. This session will highlight the report's key findings and feature a panel discussion with local tech leaders on their organizations' experiences and strategies for finding/keeping analytics talent and establishing a data culture.

Speakers

Introduction to Text Analytics for Marketing

09:00 AM 10:30 AM Cumberland 5 & 6

Learn the fundamentals of text analysis, the different applications in marketing, and the actionable steps to transform your unstructured text into meaningful insight. In this workshop, we apply machine learning in Python to perform automated content analysis on product reviews and create a content recommendation engine. This course is for new and experienced analysts alike, who are interested in applying text analysis to tangible business opportunities.

Speakers

Our Solution to the Last Mile Problem in Data Science: Implementing an Unsupervised Machine Learning Model in Python

09:00 AM 10:30 AM Cumberland 3 & 4

We present an end to end Python tutorial based on our experience conceptualizing and implementing a clustering model for personalization. The workshop will be accessible to beginners and include code for ingesting publicly available county health data and training the model, while also covering how data scientists can test, persist and deploy models. We will discuss common reasons analytics models fail to be utilized, and how to address those issues from technical and non-technical standpoints.

Speakers

TN HIMSS

Reference Data Management, Governance, and Healthcare Analytics

09:00 AM 10:00 AM Broadway A & B

Accurate analytics requires high quality data. Reference Data Management (RDM), Data Governance (DG), leveraging people, processes, and technology in a collaborative, automated, and systematic manner will help ensure the validity of data that drives organizational decision making and analytics. In this session, we will demonstrate the application of RDM and DG through two actual use cases from different industry perspectives, both leveraging these strategies

Speakers

Real-time Analytics with External Data

09:00 AM 10:00 AM Broadway D

In this workshop you will learn how to leverage the unique ability to quickly combine live data from third party providers with your data without having to copy, move or ingest external datasets. You will have the opportunity to share result sets and other data with your partners as part of the hands-on exercises. During this session you will create databases, load data, subscribe to third party data, combine your data with provider data and share your data with other analysts inside and outside your organization.

Speakers

Break

10:30 AM 10:45 AM

Data Strategy for Small Businesses

10:45 AM 11:45 AM Cumberland 1 & 2

Big Data is not only for Big Businesses! In 2019, 83% of business executives have started pursuing data projects to gain a competitive edge in their business. Small businesses are typically left out of the digital transformation due to lack of resources, knowledge, or in-house expertise, comprising the 77% of small businesses that don't have a data strategy. This talk outlines strategies that help small businesses take advantage of data technology, and compete in the data-driven economy.

Speakers

NoSQL Databases and Solution Architecture

10:45 AM 11:45 AM Broadway C

NoSQL database architectures and configurations of six of the most popular dbs will be explored, detailed. Actual hardware configurations to support these will be specified along with the reasons why. The taxonomy, similarity, differences, architectures, pros & cons of six of the most popular NoSQL databases will be explored. Databases included are Cassandra, Couchbase, MongoDB, Neo4j, Redis & Aerospike. Hardware configurations to support each of these for a given use case will be detailed.

Speakers

When Big Data is Personal Data - Data Analytics in the Age of Privacy Laws

10:45 AM 11:45 AM Cumberland 3 & 4

Privacy laws are coming onboard at a furious pace to protect personal data, the very data that many analytics companies rely upon. This talk will be a walkthrough of the newest data protection and privacy laws, from GDPR to the upcoming California law, and how and why they are happening. It will guide big data towards protecting itself from liability and reputation damage, and towards a more security and privacy-focused future.

Speakers

Solving the Last Mile Problem in BI, Analytics & Smart Cities

10:45 AM 11:45 AM Broadway D

Businesses and smart cities today are blessed with mountains of data, and a plethora of sophisticated analytics and BI platforms to visualize the data. Yet all those insights aren’t being consumed by nearly enough staff members or city leaders, outside the analytics and insights teams. The intended ROI is either not happening, or not known. This session covers the Why, What and How of engaging non-analytics users to get them consuming data and engaging with analytics to make better decisions.

Speakers

TN HIMSS

Panel: Provider Analytics: How Providers Are Using Analytics to Improve Care, Decrease Costs, and Grow Share

10:45 AM 11:45 AM Broadway A & B

Speakers

Lunch

11:45 AM 01:15 PM Broadway E - K

Data Modeling: It's not an Exact Science, It's a Probabilistic Science

01:15 PM 02:15 PM Broadway C

One of the challenges associated with the data revolution is how to deal with the massive volumes of data. The questions are not only how can I leverage the data to extract meaningful value, but also how can I know which data are relevant, how can I use the data to build a model of real-world phenomena, and how reliable is that model. This talk provides guidelines on how to select factors to probabilistically predict the performance of a critical value.

Speakers

Artificial Intelligence as a Service

01:15 PM 02:00 PM Cumberland 1 & 2

From Amazon to Google, top technology firms have embraced data science and machine learning to improve business outcomes. Yet AI adoption beyond these firms has been slow due to obstacles such as hiring talent, heterogeneous data, and compute infrastructure. Larger firms have built teams to tackle these issues with some success, but small- and mid-tier firms are at a distinct disadvantage. AI as a Service is a paradigm that levels the playing field and empowers businesses across the spectrum.

Speakers

TN HIMSS

Building Valuable and Accountable Data Science Teams in your Growing Healthcare Business

01:15 PM 02:15 PM Broadway A & B

Data is often invaluable until it is transformed into actionable insights and models, and data science teams routinely struggle with bridging the gap between building models and valuable, interpretable business outputs. Here, we’ll explore strategies to define data science success at your company, measure and communicate success, align your data science team with a growing healthcare business, and build trusting relationships to increase the visibility and adoptability of data science work.

Speakers

Top Tricks for Analytics Success

01:15 PM 02:15 PM Cumberland 3 & 4

The types and volume of data has grown exponentially. The technologies and techniques available to companies to extract value from this data have evolved rapidly. And the number of companies saying they are utilizing analytics to try to innovate and compete in the market is now in excess of 80%. However, one thing has barely changed. Less than 50% of analytics initiatives are considered successful and fulfill expectations. We will explore how you can increase those odds.

Speakers

Applying Data Warehousing Principles

01:15 PM 02:15 PM Broadway D

Many data analysts work with data as a single flat table. While this works for small datasets, as the size of the dataset grows new problems emerge. Processing takes longer, queries become more complex, and incorporating new datasets is difficult. To solve these problems, we must consider the architecture of our data and how it should be modeled. During this talk we will discuss key concepts, patterns, and techniques for designing a data model that is scalable, extendable, and simple to query

Speakers

Break

02:15 PM 02:30 PM

Using Data for Good: A Predictive Policing Model

02:30 PM 03:30 PM Cumberland 1 & 2

Through a partnership between the Murfreesboro Police Dept. and the Data Science Institute at MTSU, a burglary predictive model was develop to identify sectors of Murfreesboro that may have a high likely of a burglary. This talk will show the progression of identifying the problem, understanding the process and data constraints, and incorporating predictive features based on city activity. The process used Python for data cleansing and model development.

Speakers

TN HIMSS

Tackling Infant Mortality with Big Data Analytics

02:30 PM 03:30 PM Broadway D

The loss of a child is an emotionally devastating life experience for any parent or family. Despite 21st century healthcare, advanced technologies and prosperous economic status, the U.S. still ranks below other countries in Infant Mortality. To tackle this issue, the State of Ohio is working with Accenture to apply robust analytic technologies to analyze 200+ data sets across State agencies and public data, and gain actionable insights across the HHS spectrum. This session will discuss how.

Speakers

TN HIMSS

AI Advances Across Industries and their Healthcare Applications

02:30 PM 03:30 PM Broadway A & B

Tim Brooks and Dr. Collier will present key developments in AI and Deep Learning techniques and technologies and their real-world applications across industries along with the results and ROI achieved. We will also briefly cover key considerations for creating and managing such programs. Dr. Collier will further describe key use cases in healthcare that currently utilize these same techniques and technologies or would directly benefit from their application.

Speakers

CX Metrics That Matter

02:30 PM 03:30 PM Cumberland 3 & 4

Customer Experience IS the competitive differentiator in today's marketplace. Do you have the right metrics in place to assess your true impact to the customer journey? Learn how to round out your CX dashboard with both structured and unstructured data related to your customers, your employees, and key operational inputs by touch point. When experience analytics help drive innovation, customers win and business grow.

Speakers

Using Analytics to Lead Change

02:30 PM 03:30 PM Broadway C

The true power of analytics is the ability to use data to lead meaningful change. This talk will show you actionable, accessible ways you can use analytics to make an impact on the world around you. You’ll learn how to identify the data most likely to inspire change, tell powerful stories with analytics that lead to action, and enact behavioral and structural changes that have meaningful impact. Analytics have the power to change the world, but only if you use them to lead effectively.

Speakers

Closing Remarks & Giveaways!

03:30 PM 03:45 PM Broadway E - K